Wednesday, October 18, 2006

What Do You Expect From A Restaurant with "Cracker" in the Name?

Rose Rock, the mother of comedian Chris Rock, claims she was racially discriminated against when she was seated but ignored for a half hour at a Cracker Barrel restaurant along the South Carolina coast. Rock said she and her 21-year-old daughter were the only blacks at the chain's Murrells Inlet restaurant in April. She said when she asked the manager about the delay she was told they could have a free meal. He never called over the waitresses and asked, 'Why did these people sit here for a half hour without service?' "she said. "The only thing he said was we could have a free meal and neither of us wanted to eat." You know those bitches ate 3 baskets of bread while they were waiting. Rock said Tuesday she planned to sue the Lebanon, Tennessee-based company. A Cracker Barrel spokeswoman said the restaurant chain was investigating and taking the complaint "very seriously."

Um....I don't know what restaurants she usually visits but where I come from, that's not racism, it's just bad service. Knock your tip down to 15% and move on sista. Just because you're the only black people in a restaurant and you have bad service doesn't mean you're automatically racially discriminated. Sheesh…you give them a free meal and they take a million… [source]

3 comments:

crispanic said...

OK, I am so ready to go off I don't even know where to start. Lemme start by saying that I have worked in the food industry, including waiting tables and have had several close friends that have worked in the industry. So yes, I am extremely qualified to comment on this article. Let's start by tearing up this part "...She said when she asked the manager about the delay she was told they could have a free meal. He never called over the waitresses and asked, 'Why did these people sit here for a half hour without service?'" Had the manager done that, he would have created an even more uncomfortable situation. These things happen, and if they do a manager with professionalism would pull the server aside (away from the customer) and tried to figure out what happened. Second, nine time out of ten, when a customer complains because something is taking too long the amount of time is usually exaggerated. We understand that to them it may SEEM like a half an hour, but we also understand that they are also hungry (hence the reason why they are there), and 10 minutes waiting for food may seem like forever when you're stomach is growling. I'm not saying they weren't neglected. Then we move to fucking recockulous comment, "The only thing he said was we could have a free meal and neither of us wanted to eat." OK, WHAT THE FUCK ELSE WOULD HE SAY?!?!? When a customer is dissatisfied, the first priority is to make them happy. The wrong order came out, bring them to correct dish as quickly as possible. The food wasn't cooked to satisfaction; cook it to their expectation as quickly as possible. If that doesn't happen, then the next step to try to please them is to offer them desert on the house (if they ate their meal) or take the plate off of the check or both. The most aggressive, but save the best for last...IS TO OFFER AM ENTIRE FREE MEAL!!! This manager went straight to the gusto!!! I mean, there is nothing else that this restaurant or manager could do!!! If you go to a gas station and ask for an oil change and for some reason they mess up, the first thing that will be offered is to fix the problem for free. If you go to the dry cleaners and they mess up, if you complain enough you get your money back and get your dry cleaning for free. SO if you go to a restaurant and they mess up, if it is severe enough they will attempt to compensate an unsatisfied customer with FOOD. BECAUSE IT’S A FUCKING RESTAURANT!!! What the hell did she want? Money? 'umm, Mr. Cracker Barrel, your server really neglected us and we aren't happy. We don't want a free meal, but you can pay for our cell phone bill' Yeah, ok.

crispanic said...

PS I should have prefaced that last comment by saying this, "I don't know the whole story, but based on what I read...", and continued from there. I read the article and just saw read and went off because, as I said, I am experienced in that field and hear BS like that all the time.

xine said...

Free meal? She wanted 40 acres and a mule.